Det er 3 års garanti på alle Richway sine produkter.

Kontakt din forhandler for hjelp.

Se orginal Garanti og Retur rett skjema nedenfor (Engelsk).

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RICHWAY INTERNATIONAL, INC.

1314 S. King St.  Ste 520

Honolulu, HI   96814   U.S.A.

Ph(808)589-2800…Fx(808)597-1651

 

 

REFUND POLICY

1.      0 to 7 days from date of delivery 100% Refund

2.      8 to 14 days from date of delivery 70% Refund

3.      15 to 30 days from date of delivery 50% Refund

4.      31 or more days from date of delivery 0% Refund

REPAIR POLICY

Richway International provides repair service for our products.  In order to better serve you, a Return Material Authorization (RMA) number is required.  You may obtain this number by calling our customer service center at (808)589-2800 or by sending an e-mail to customerservice@richwayusa.com detailing the problem you are experiencing.  The following information provides details of our repair service:

1.      Two months from the date of delivery, we will pick up the product, repair it and send it back to the customer at no charge.

2.      Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is 100% free.   Richway International will cover the cost of shipping the product back to the customer.

3.      One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is detailed below.  Richway International will cover the cost of shipping the product back to the customer.

4.      Richway International offers Life Time Trade In for 50% off the value of your original purchase.  You can trade in for the same product or for another product.

5.      Only the original buyer of the product can call to get the warranty service.

IMPORTANT NOTE

How to send product in for repair:

1.      Must put a sticker with your name on the BioMat.

2.      If only the mat is the problem, it is not necessary to send the controller and the carrying bag.

3.      If you do not have a box, please wrap securely with brown paper and proper labeling.

4.      In the United States, using the United States Postal system is very inexpensive and there is also the option of booking your parcel on line.

• Go to www.usps.com – click on tab “calculate postage”
• The U. S. Postal system provides extra services such as tracking capabilities, delivery confirmation, insurance, and even carrier pick up for large packages.

			REPAIR FEES AFTER FIRST YEAR
			SECOND	THIRD	FOURTH – 30th
PRODUCT	1 to 2 months	2 months to 1 year	YEAR	YEAR	YEARS
MINI MAT	Free pickup/return	Send by Costumer Free Repair/Pickup	$       40.00	$      80.00	$           120.00
BIOMAT PROFESSIONAL	Free pickup/return	Send by Costumer Free Repair/Pickup	$       60.00	$    120.00	$           180.00
BIOMAT SINGLE	Free Pickup/return	Send by Costumer Free Repair/Pickup	$       60.00	$    120.00	$           180.00
BIOMAT QUEEN	Free pickup/return	Send by Costumer Free Repair/Pickup	$       80.00	$    160.00	$           240.00
BIOMAT KING	Free pickup/return	Send by Costumer Free Repair/Pickup	$     100.00	$    200.00	$           300.00
ALKAL-LIFE	Free pickup/return	Send by Costumer Free Repair/Pickup	$     0	0	$           240.00
REJUVENA	Free pickup/return	Send by Costumer Free Repari/Pickup	$       50.00	$    100.00	$           150.00

 

If you have any questions, please feel free to call us at (808) 589-2800 or e-mail us at customerservice@richwayusa.com

 

THANK YOU FOR YOUR BUSINESS

201004

 

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